Before you cancel

Your call. First, two options that don't end anything.

Vets: essential

Why the scoop is in the bowl

Cats can't make enough taurine. It has to come from their food, every day. Cats on heat-processed food lose more of it. One scoop a day is how it gets there.

Three options. You choose.

  • Pause

    A jar still open, a trip, a busy month? Pause the plan: no deliveries and no charges until you resume it.

    Resume whenever you want: from your account, or with one email.

  • Skip one delivery

    Jar not finished yet? Skip the next delivery. Your plan and your price stay as they are, and the one after arrives as usual.

    Nothing to undo.

  • Cancel

    Still want to stop? That's fine. Autoship from this site: cancel in your account, and billing and deliveries end right away. A plan from our subscription checkout: write to us to cancel it, and we reply within 24 hours to confirm.

    It can't be undone. If you come back, you start with a new order.

How to do it

  1. Open Manage subscription, in the top menu or the footer of any page, and pick yours: a plan from our subscription checkout, or Autoship bought on this site.
  2. Autoship from this site: type the email you ordered with, then the code we send you. No password.
  3. Go to Subscriptions and open your plan.
  4. Choose skip, pause or cancel. Paused? Resume is on the same page.

There you can also change your card or delivery address and see your orders.

Manage subscription

Something else? Write to a person.

On a plan from our subscription checkout? Write to support@gopluspets.com: a person skips, pauses or cancels it for you and confirms by email. Same address if a renewal was charged but hasn't shipped yet: we cancel it and refund it in full.

Stopping because he won't eat it? Write to us: your first order is covered for 90 days from delivery and the jars stay yours; renewals are not covered. One refund claim per household, ever: one delivery address, one claim.

Your legal 14-day right of withdrawal, counted from your first delivery, is a different thing: Withdraw from the contract.

Feed additive for cats. Not a veterinary medicine. It does not replace a balanced diet or your vet's advice.