Subscription policy
Last updated: 28 October 2026
This policy covers Autoship bought on this site (gopluspets.com). Plans bought on our subscription checkout have their own Subscription Terms, shown at that checkout, and are managed as described below.
What a subscription is
Autoship delivers +Pets automatically: 1 jar every month for £24.95, 3 jars every 2 months for £49.95 or 5 jars every 3 months for £74.95, UK delivery included. Autoship is off until you switch it on: a one-time order never renews. There is no minimum term and no commitment: you can pause, skip a delivery or cancel at any time.
What you agree to at checkout
When you start a subscription you authorise us to charge your payment method at each renewal, at the price and frequency shown, until you cancel. The first shipment is charged immediately. Every renewal price includes free UK delivery.
Your renewal dates
The date of your next delivery is shown in your account, under Subscriptions, and you receive an order confirmation for each shipment.
How to pause, skip or cancel
- Autoship bought on this site: open Manage subscription (in the menu and the footer of our site) or go straight to your account, sign in with your email and the one-time code we send you (no password), open Subscriptions and choose pause, skip or cancel. No phone call, no questions asked.
- A plan bought on our subscription checkout: it does not appear in your account on this site. Email support@gopluspets.com from the email you ordered with, with your order number, and say what you want: pause, skip or cancel. We reply within 24 hours to confirm it.
Skips and cancellations take effect immediately. To avoid the next charge, cancel before the renewal date. If a renewal has already been charged but has not shipped yet, you can still cancel that shipment for a full refund; once it has shipped, your statutory rights in the Refund & Guarantee Policy apply.
Your 14-day right to cancel starts the day after your first delivery arrives: see the Refund & Guarantee Policy.
Price changes
If the subscription price ever changes, we tell you by email at least 30 days in advance; the new price applies only to renewals after that date, and you can cancel at any time before with no cost.
Failed payments
If a renewal payment fails we retry a few times over the following days and email you. If it keeps failing the subscription is paused, not charged.
Guarantee
The Keep-it 90-day Guarantee covers your whole first order, whatever the plan, up to 5 jars: if your first order is an Autoship, that is its first delivery, every jar in it, opened or not. Tell us within 90 days of that delivery and we refund everything you paid for it; you keep the jars. Renewals are not covered: to stop the next one, skip or cancel before its renewal date. One refund claim per household, ever: one delivery address, one claim. Plans bought on our subscription checkout have the 90-Day Double Promise on their first order, as shown at that checkout. This guarantee does not limit your statutory rights. Details are in the Refund & Guarantee Policy.