Before you cancel

Your call, from your account. First, two options that don't end anything.

Vets: essential

Why the scoop is in the bowl

Cats can't make enough taurine. It has to come from their food, every day. Cats on heat-processed food lose more of it. One scoop a day is how it gets there.

Three options. You choose.

  • Pause

    A jar still open, a trip, a busy month? Pause the plan: no deliveries and no charges until you resume it.

    Resume whenever you want, from the same page.

  • Skip one delivery

    Jar not finished yet? Skip the next delivery. Your plan and your price stay as they are, and the one after arrives as usual.

    Nothing to undo.

  • Cancel

    Still want to stop? That's fine. Cancel from the same page: billing and deliveries end right away.

    It can't be undone. If you come back, you start with a new order.

How to do it

  1. Open Manage subscription, in the top menu or the footer of any page.
  2. Type the email you ordered with, then the code we send you. No password.
  3. Go to Subscriptions and open your plan.
  4. Choose skip, pause or cancel. Paused? Resume is on the same page.

There you can also change your card or delivery address and see your orders.

Manage subscription

Something else? Write to a person.

Want 3 jars every 3 months instead of 1 every month, or the other way round? Write to support@gopluspets.com and a person changes your plan. Same address if a renewal was charged but hasn't shipped yet: we cancel it and refund it in full.

Stopping because he won't eat it? Write to us within 90 days of an order's delivery: we refund it and the jars stay yours. One refund claim per household, ever: one delivery address, one claim.

Your legal 14-day right of withdrawal, counted from your first delivery, is a different thing: Withdraw from the contract.

Feed additive for cats. Not a veterinary medicine. It does not replace a balanced diet or your vet's advice.