Customer support
A real person answers within 24 hours, Monday to Friday. Pick what it's about: the answer may already be here.
Go to the formTrack it with your order number and email to see where it is and the estimated delivery. Says delivered but it isn't there? Check with neighbours and your building's mail area, give it 48 hours, then write to us.
Delivery takes 4–8 business days from dispatch, and that's an estimate. Tracking hasn't moved for 7 days? Write to us. Not arrived 30 days after your order date? Full refund or a new shipment, your choice.
Write to us right away with your order number: until the parcel ships, we correct the address for free. You can check whether it has left on the tracking page.
Tell us as soon as you can. A photo of the parcel and the jar helps, but it isn't required. We send a free replacement or refund you, your choice, with nothing to send back.
To send a photo, attach it to your email to us, or to your reply.
90 days from delivery to decide, on every jar. If your cat won't eat it, you don't pay for it: we refund the whole order, the jars stay yours, and there's nothing to send back. Email support@gopluspets.com with your order number, a photo of the jar and a couple of lines.
It's all on your account page: skip a delivery, pause, or cancel. If something there doesn't work, write to us.
| Your cat's weight | Every day |
|---|---|
| Under 2 kg | ½ scoop a day |
| 2–5 kg | 1 scoop a day |
| Over 5 kg | 1½ scoops a day |
½ scoop a day under 2 kg, 1 scoop for 2–5 kg, 1½ scoops over 5 kg, stirred into the food your cat already eats. Kitten, pregnant, or on treatment? Ask your vet before you start.
Write to us below. If it's about an order, add the order number and we can answer in one reply.
What if my cat won't eat it?
90 days from delivery to decide, on every jar. If your cat won't eat it, you don't pay for it: we refund the whole order and the jars stay yours. Email support@gopluspets.com with your order number, a photo of the jar and a couple of lines. Nothing to send back.
How much do I give?
1 scoop a day for a cat of 2–5 kg, ½ scoop under 2 kg, 1½ scoops over 5 kg. Kitten, pregnant, or on treatment? Ask your vet first.
Is this a subscription?
Only if you choose it. You can buy once, or switch on Autoship and pay 25% less. How often it arrives depends on how many jars you take: 1 jar every month, 2 every 2 months, 3 or more every 3 months. You can skip, pause or cancel it at any time, including before the second delivery, from Manage subscription.
How do I stop it, and what gets refunded?
In Manage subscription → Subscriptions: skip, pause or cancel, anytime, no fee. Before you cancel, see the two options that can be undone. If your cat won't eat it — or if you're not convinced — we refund the whole order and the jars stay yours, within 90 days of delivery. Autoship deliveries included.
Write to us
One message is enough. With your order number in it, we can answer in one reply.
We'll answer anything about your order, the dose or the guarantee. What will change in your cat, or when, we won't say: every cat is different, and we don't promise what we can't show.
Prefer email? support@gopluspets.com
To send a photo, attach it to your email to us, or to your reply.